What is your return policy? How many days do I have to return a product?
For online purchases, NUDE FEMME will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice with all tags must be in place and unaltered.
Full-price merchandise must be returned within 30 days from the date of delivery.
Sale merchandise and promotional gifts must be returned exclusively to NUDE FEMME.com within 10 days from the date of delivery.
If you are requesting a refund within 7 days of your order, promotional giveaways must be included in the return of your 'free gift with purchase’ otherwise refund will be void.
Merchandise that has been worn, used, altered or damaged will not be accepted. Returns items will only be honored if the original tag remains intact.
NUDE FEMME reserves the right to refuse return of any merchandise that does not meet the above return requirements in NUDE FEMME’s sole discretion.
Merchandise returned to NUDEFEMME.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
How do I return an item?
Easy-to-follow return instructions are included with each shipment. We recommend shipping returned merchandise via FedEx for tracking purposes. Please be sure to request adequate insurance to cover the shipment. NUDE FEMME will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
How long does it take for a refund to be issued?
Merchandise returned to NUDE FEMME will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard and PayPal , we will reimburse the mode of payment used. Please note the original shipping charges incurred at the time of purchase are non-refundable.
Are delivery charges refundable?
Original shipping charges incurred at the time of purchase are non-refundable.
How do you exchange an item with NUDEFEMME.com?
NUDE FEMME.com cannot accommodate automatic exchanges at this time. In order to exchange an item, return the original item for a refund using the return instructions provided in your shipment. A new order can then be placed on NUDE FEMME.com for the exchange item. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.
How do I shop NUDEFEMME.com?
There are several ways to browse NUDE FEMME.com. You may explore our weekly homepage features or visit our navigation bar found at the top of every page. Simply roll your cursor over the relevant section to open a drop-down menu, and then click on the links to visit categories, such as READY-TO-WEAR , NUDE LUXE or E-BOUTIQUE that will link directly to all available merchandise online. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for. If you are looking for a specific item, our search box is located on the upper right hand corner of our page. You may search for products by name, color, category or style. When you have made your selection, choose your size and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us by via email at [email protected]
Can I cancel or modify my order?
Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed.